Question 1

What is GettSleep?

Accepted Answer

GettSleep is a recreation salon with sleeping capsules inside the airport, where you can rest, sleep or freshen up without leaving the terminal.

Question 2

Where is GettSleep in Madrid?

Accepted Answer

At Adolfo Suárez Madrid-Barajas Airport, inside Terminal 4 Satellite (T4S), in the boarding area (past the security checkpoint).

Question 3

How many hours can I book?

Accepted Answer

The salon works by the hour: you can book just a few hours of sleep or a longer rest between flights.

Question 4

Can you really rest well at an airport?

Accepted Answer

Yes — instead of waiting in a chair you get a capsule with a comfortable bed, your own light and ventilation and a private space inside the terminal.

Question 5

Can I book at night?

Accepted Answer

Yes, booking and check-in are available 24/7.

Question 6

Is the salon before or after security?

Accepted Answer

In the boarding (airside) area of Terminal 4 Satellite — that is, after passing the security checkpoint.

Question 7

Who can access it?

Accepted Answer

Passengers already in the T4S boarding area before their flight, or in transit that lets them stay within the restricted area.

Question 8

Is it suitable for layovers?

Accepted Answer

Yes, it is ideal for layovers and connections when your itinerary lets you stay in the boarding area without exiting.

Question 9

How do I reach Terminal 4 Satellite?

Accepted Answer

T4S connects to T4 via an automated shuttle train inside the boarding area; follow the "Satélite / Satellite" signage after security.

Question 10

What capsule types are there?

Accepted Answer

Single-occupancy capsules in Standard, Comfort and Suite (comfort+) categories, plus an Accessible capsule, available on the upper or lower level.

Question 11

Are the capsules single-occupancy?

Accepted Answer

Yes, every capsule is for single use (one person per capsule).

Question 12

How does the Comfort capsule differ from Standard?

Accepted Answer

Comfort offers a bit more room and a quieter spot; the Suite (comfort+) is our most spacious capsule.

Question 13

Lower or upper level?

Accepted Answer

The lower level is easier to access, especially with luggage; the upper level is usually chosen for more privacy and less foot traffic.

Question 14

Is there an accessible capsule?

Accepted Answer

Yes, we have a capsule adapted for guests with reduced mobility (lower level).

Question 15

Are there showers?

Accepted Answer

Yes, the salon has shared showers, lockers and a 24/7 reception.

Question 16

Is there an early-booking discount?

Accepted Answer

Yes, booking in advance applies a discount of up to 25%.

Question 17

Can I book last minute?

Accepted Answer

Yes, the 24/7 format makes same-day booking or booking right before check-in a normal scenario.

Question 18

What if my flight is delayed?

Accepted Answer

The hourly format is perfect here: book only for the time you need and wait out the delay in comfort.

Question 19

Can I just sleep for a few hours?

Accepted Answer

Yes, that is one of the main uses of the salon: a short nap or a rest between flights.

Question 20

Why an airport salon instead of a city hotel?

Accepted Answer

Because it saves time and extra travel: you rest right on your route, especially when you only need a few hours.

Frequently asked questions